A Taxonomy of Production Agents: What Teams Are Building Now
with Aishwarya Srinivasan, Arvind Narayanamurthy
Teams are no longer debating whether agents matter; they are deciding which kind to build, where value shows up, and what breaks in production. Sam's taxonomy gives builders a practical map across customer-facing, internal, and developer-platform agents, plus the cost, accuracy, rollout, and platform lessons that separate prototypes from shipped systems.
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What you will learn
1
Map the agent landscape
Learn the three production-agent buckets: customer-facing, internal, and developer-platform agents.
2
Design customer-facing agents
See how B2B and B2C agents use context, proprietary data, and chat to create better product experiences.
3
Handle production challenges
Plan for cost, accuracy, evals, early access, and pricing before broader rollout.
4
Ship faster with platforms
Use frameworks and internal platforms to avoid rebuilding primitives and move from prototype to production.
About this session
Teams are no longer debating whether agents matter; they are deciding which kind to build, where value shows up, and what breaks in production. Sam's taxonomy gives builders a practical map across customer-facing, internal, and developer-platform agents, plus the cost, accuracy, rollout, and platform lessons that separate prototypes from shipped systems.
Guest speaker
Sam Bhagwat
Co-founder and CEO @ Mastra · Mastra
Sam Bhagwat is co-founder and CEO of Mastra, the TypeScript agent framework. He previously co-founded Gatsby, the popular React web framework, and has worked as an engineer at startups across Silicon Valley.
The Gen Academy
Hosted by Aishwarya Srinivasan and Arvind Narayanamurthy.
Aishwarya Srinivasan
AI Advisor / AI Educator
Aishwarya Srinivasan is the Co-Founder of The Gen Academy and a Developer Relations Lead at Nebius. Her experience spans Fireworks AI, Microsoft for Startups, Google Cloud and IBM, where she worked with developers and businesses on practical AI and machine-learning solutions. She holds a postgraduate degree in Data Science from Columbia University and teaches AI engineering, applied machine learning, generative AI and LLMOps.
Arvind Narayanamurthy
Founder @ The Gen Academy | AI Solutions Architect | Ex - Adobe, Microsoft, IBM
Arvind brings a cross-company perspective on AI at scale, built across Microsoft, IBM, and Adobe, where he led data science teams and developed production-grade machine-learning solutions. He has built and deployed enterprise AI systems and focuses on translating AI concepts into practical, production-ready solutions. He holds a Master's from Carnegie Mellon University.